Why get a professional like ProRestore Services to dry my property?  

It may look dry but there still may be moisture. Water always takes the path of least resistance, flowing to the lowest point on your property. You can’t always know where moisture will hide. Cracks and crevices, cavities in walls and above ceilings, layers of flooring, and all other sorts of places can hide water. Without proper training, without meters to measure the moisture or infra-red cameras, you won’t be able to find all the places water lingers. It will help prevent mold and bacteria growth. The biggest health threat after water damage is mold and bacterial growth. While your home or business will eventually dry out, moisture left inside the walls or under floors starts to grow mold in as little as 24 hours. And mold can damage your family’s or employee’s health for a very long time. 

There are contaminants in flood water. Over the ground flooding fromstorms carries with it a number of biological contaminants. Don’t expose yourself to biological contaminants, call a professional that uses proper personal protective equipment.Keep in mind, even if the water damage did not come from outside, clean water can still contain contaminants if it filtered through building materials.

The only way to determine how many contaminants are in the water is to take a sample and send it to the lab.

For most people, flood or water damage is a once-in-a-lifetime event. We know how devastating it is to see your office disrupted or your family’s possessions soaked and scattered. We do this work every day. We know how to make a difficult time easier for you. Our professional moisture removal methods work. We can replace the guesswork with our proven experience. 

ProRestore Services knows how to work with your insurance provider.

We use the latest water damage restoration estimating technology. We understand their language, and communicate with them to help resolve your insurance claim as fast as possible. This might be the best reason to get your property dried professionally.When water damages homes and businesses, whether it’s from storm damage, over the ground floods, or leaking pipes, the time to act is now! We call and speak with your insurance provider directly to make sure you are getting the best resultsfor your claim.

ProRestore Services uses specialized drying equipment

There’s nothing you can rent from your local hardware store or borrow from your friend down the street that dries out your home or business like the equipment we provide. In a water damage emergency, you need industrial strength fans and dehumidifiers, placed in a very specific pattern for the most efficient drying environment. The technicians are ProRestore Services know specialized training in using this equipment.

Why should I call ProRestore Services vs. drying the water myself?

Quickly wiping or mopping up a small spill in the middle of the floor is okay.However, if water flooded a large portion of your home or office, it’s the water you can’t seeandremainsbehind the wall or under the floors that causes problems.These dark cavities are the perfect place for mold and mildewto grow. Moisture meters enable us to find water you can’t see hiding in the structure.Excess water promotes mold growth, and will also compromises the structural integrity of the materials. In addition, mold exposure presents a serious health threatto everyone in the home or business.Finally, if the water damage comes from a contaminated source like a sewage backup, it presents an imminent health threat. If this happens, then you want to avoid contact and call us immediately.No matter what caused the water damage, to prevent future health or structural problems, water damage restoration should always be handled by a licensed, insured, certified professional water damage restorationcompanylike ProRestore Services.

Should I wait until the insurance adjuster comes to my property before I call you?

Please check your insurance policy but in most cases, do not wait to call a professional.Most homeowner and business policies require you to do everything you can to prevent further damage.The first step is to stop the source of water.The second step is to call a professional to immediately dry your home or office and your insurance company. Ask them if you have coverage for this type of flooding. They will probably issue you a claim number and may give you a few names of restoration companies to call.These companies work with your insurance company and look out for the insurance companies best interest. Finally, after you call and hire us. We work to protect your best interest, not the insurance company’s. We take thermalimagesof the damage. Even though we will take pictures when we arrive, we tell our customers to take as many pictures as they can for their own peace of mind!Once you confirm an appointment for us to come to your property, you mayremove or separate any personal itemsandremove standing water. Don’t throw anything away. Items will need to be documented by our technicians. Most importantly, be safe!

What if your company is not on the list of restoration companies to call?

Not a problem!You don’t have to use the company the insurance company recommends. You are free to hire whoever you want.However, you will want to take steps to properly choosea respected company. As with every profession, there are good water damage restoration professionals and not so good ones.Most reputable water damage companies have worked with major insurance companies and are experts at dealing with adjusters and claims.When you hire ProRestore Servicesand we have all the information aboutyour claim, wewillcommunicate directly with your insurance adjuster to make the process smooth and easy for you.

What is so special about what a certified water damage contractor does?

After we extract the water, we will also contain the affected area.

1. We remove any non-salvageable damaged materials.

2. We take thermal photographs and catalog every part of the damage.

3. We spray antimicrobial solution on the affected areas.

4. Shop vacs and common household fans are not designed to remove enough moisture or generate enough air movement to dry your home or office completely after a flood. We use specialized, high-speed, industrial air movers and dehumidifiers. We set up the equipment in a specific pattern, creating the most efficient drying system for your property.

5. While the equipment removes and controls the humidity and moisture levels in the air, we monitor the progress on a daily basis with specialized meters to measure the moisture.

6. We communicate with your insurance company using the latest technology to facilitate efficient processing of your insurance claim. We’re experts at this, and we’ve helped countless homeowners in the Central Florida area recover quickly from water damage loss.

If you have more questions about water damage restoration, or you experience water damage to your Central Florida area home and you need expert, emergency help we’re here for you! Peace of mind is just a phone call away at 407-710-8787. Hire the professionals at ProRestore Services to get your home or business dried properly. We will locate all the hidden water damage, before it becomes a health threat. 

How much time does it take to dry my home or business?

It all depends on the size and scope of the loss. Completely drying a structure depends on the type of water damage, how bad it was, how long the water dwelled, and the type of building materials involved. For example, concrete takes much longer to dry than wood. In most cases, water damage to your home or business takes 2 to 3 days to dry completely. However, properties exposed to water damage for a long time will take longer to dry. Once we assess the damage a proper time frame may be given.

Why does ProRestore Services need access to my property?

Once the water is extracted and we begin the drying process, we need to monitor and control the moisture and humidity levels in the home. By doing this, we can prevent the growth of toxic mold. In addition, insurance companies require daily monitoring reports to justify your claim for damages. We place our industrial sized equipment so it will operate as efficiently as possible according to the moisture mapping. We monitor and check the progress of every job regularly so we can make any adjustments as needed. Remember our job is to get you clean, dry and sanitized as quickly as we can, monitoring helps us do just that.

Should I leave my home or business during water damage restoration?

If the property damage doesn’t require a lot of reconstruction, you can stay in your home or office. However, the equipment we use during the drying process can be noisy. It also creates a lot of air movement which may be considered as unlivable or unworkable conditions. If the bathrooms in your office, or the kitchen in your home are a part of the damaged area, check with your insurance company for reimbursement of alternate living expenses or business continuity expenses until the restoration job is complete.

What will happen to my stuff?

Materials and furniture exposed to flood water must be carefully evaluated. If you try to do this on your own, you may unknowingly discard things which could be saved. Conversely, you may save things which absolutely should be discarded. Part of any professional water damage restoration process is evaluating your possessions. We explain what’s safe to keep and what you need to discard. 

We separate damaged items into categories of non-salvageable, salvageable, and questionable items. As an available service, we pack-out and store your precious belongings for you to clean off-site until the water damage restoration is complete. We follow the best practices for water damage restoration, we keep costs down and salvage as much as possible. 

Do I need to replace the carpet?

It all depends on the situation. In some situations where carpet has been wet for an extended period, water damage will cause what is called delamination (the backing separates from the fibers) and will usually require replacement. Or if the water was from a non-clean source like sewage, the carpet will most likely need to be replaced.  But in most cases, if carpets were saturated by clean water, and if we get to them right away, they can be dried, sanitized and cleaned without damage.

Should I ever turn off the equipment?

Absolutely not! The drying process requires the equipment to run 24 hours a day for several days. Our specialized equipment is made to run continuously without overheating or causing safety problems. Remember, we position the equipment in a particular way to promote the drying process. Please don’t move it.Our equipment is designed for efficiency. That means, depending on the size of the loss, on average, the estimated power cost to run this equipment will be minimalper day.Since we know the noise might be problematic, we often suggest you call your insurance agent to see if your policy covers alternate living expenses or business continuity expenses.

Will the air feel dry as well?

Yes! We set up the equipment we use during the drying process so it will remove as much moisture from the affected space as possible. Our equipment creates an atmosphere thatis very dry. This is just temporary. Once the drying process is complete, and we remove the equipment, the air condition will return to normal.In addition, you may be tempted to open windows or doors. Please doNOT do so.Our technicians have set up the best conditions on your property for drying it efficiently. If you open windowsit might cause issues to the drying process. Depending on weather conditions, opening windows may slow down the drying progress. The best rule of thumb is to keep doors and windows closed, and don’t turn off air conditioning or heat without speaking to one of our techniciansfirst.

Do I need to find a reconstruction contractor to complete repairs after the water damage restoration is complete?

If you hired us to handle your loss from start to finish, you don’t need to worry about finding a general contractor. We can finish the project working with reconstruction professionals.

Do you use harmful chemicals?

We use several different botanically basedantimicrobialsor biocides during every water damage mitigation job. These prevent mold, mildew, and bacterial growth. All of our chemicals are effective and safe tobe used in households with childrenand pets. If you have concerns about toxicity or chemical exposure, ask the technician on call which anti-microbial solution he will be using. You can also ask him to provide you with the manufacturer documentation regarding this product.

What happens when water floods my property?

1. When water contacts drywall, it sags and disintegrates. Then you’ll see paint bubbles and peeling as the water wicks up the drywall. After that, water saturates the insulation behind the drywall.

2. If water dwells in your property for any length of time, wood structures begins to swell. The glue holding your particle board kitchen and bathroom cabinets dissolves, causing them to crumble. The longer the water dwells in your property, the more likely it is that the hardwood floors will buckle and warp. Wood exposed to long-term water damage rots.

3. Water-soaked carpets “delaminate.” Delamination is the term for carpet that pulls away from its backing. Once this happens, the carpet is permanently ruined.

4. Water damage can short-out electrical systems. This can cause fire and shock hazards and damage to electronic equipment.

Can Water Damage Be Prevented?

There’s not a lot you can do to prevent water damage from an act of nature. Water damage from severe storms that cause over-the-ground flooding happen. But not as often as you might think.

Although flooding is a common cause, most water damage to properties is caused when indoor plumbing fails. With this in mind, the key to prevention is regular maintenance, meaning you should inspect your home or business for the following:

1. Make sure all your appliances (e.g., dishwasher, clothes washer, and water heater) are in good working order. Check all water connections and hoses. Remember to do this even if you have the metal braided supply hoses.

2. Check under your kitchen and bathroom sink for signs of corrosion and make sure connections are tight.

3. Check the toilets in each bathroom for any signs of leaking.

4. Monitor your water bills. A sudden, unexplained increase in water use can be caused by a leak.

5. Finally, make sure everyone knows how and where to shut off the water to the home.